About Rose Metallics Cutlery shipping:
We understand the importance of receiving your order quickly when shopping online. We do our best to make this happen and to keep our delivery costs as low as possible.
Plus you'll get free delivery on all UK orders over £50 or European orders over £90. Just select this option at checkout.
Our shipping rates
Our shipping rates are based on actual carrier cost, we do not mark up our shipping for profit. Although cutlery is reasonably small, it does not meet shipping requirements for anything smaller than “small parcel”. The quality of our pieces also makes our parcels reasonably heavy.
We are working hard to negotiate even better rates with our carriers for the future. We thank you for your patience and support!
Dispatch times (global):
We aim to dispatch all orders placed by 2pm Mon-Thurs, the following working day. Orders Placed after 2pm Mon-Thurs are not guaranteed for next day dispatch but may still receive this. Otherwise they will be sent out the following working day. Orders placed after 2pm on Thurs may not be dispatched until the following Monday, though we will endeavour to still ship on Friday.
Dispatch times (on orders placed from outside the UK):
In some rare instances, orders placed from outside the UK may need some additional verification before the order can be sent out. This may cause a slight delay to the dispatch timing described above.
This additional verification is usually required because of a discrepancy between billing/shipping address or perhaps some missing details. If this occurs, we will contact you via the email/phone number you provide when placing the order to request the required information.
In exceptional circumstances, if the required information cannot be validated, we reserve the right to cancel the order and refund your payment.
Request a later shipping dispatch:
If you would prefer a slightly later dispatch timing than that stated above - please e-mail us at firstname.lastname@example.org and we will do our best to meet your requirements.
Delivery costs UK:
If you do not meet the free shipping criteria (£50 basket), the following delivery charges will apply:
Standard Delivery (2-3 days): £3.95
Express Delivery (next day): £7.95
We usually ship via Royal Mail but may from time to time use courier services at our discretion. You will not be charged more than the shipping service you selected.
We always ship using a trackable service and your delivery will require a signature.
Delivery costs Europe:
If you do not meet the free shipping criteria (£90 basket), the following delivery charges will apply:
Standard delivery (3-7 days):
4-8 pieces: £9.95
8-16 pieces: £12.95
16 pieces+: £14.95
As above, we will usually ship with Royal Mail (or Parcelforce) and your order will require a signature. If you would like faster shipping, please contact us before ordering and we will advise you of your options.
We hope we’ve answered any questions you might have relating to our shipping policies.
If you have any questions or need any help at all, please do not hesitate to email us: email@example.com.
We aim to respond to all enquiries within one working day but we’re usually quicker than that!