Shopping online for cutlery can be challenging. We know how important it is to be able to pick up the pieces and make sure they’re the right size, weight and style for you. 

To help you shop with confidence, we’ve teamed up with PayPal to offer free returns to our customers across Europe & the US.

How does it work?

1. Activate this feature in your PayPal account & make your purchase at Rose Metallics via PayPal.

2. Let us know within 14 days if you’d like to make a return and send your items back to us within 28 days (we recommend using a tracked shipping method).

3. Keep your shipping receipt and upload a copy of it in your PayPal account to claim back your return shipping.


Which countries is it available for?

If you hold a valid PayPal account in any of the following countries, you can use the free PayPal returns service when shopping with Rose Metallics*.

Just click on your country below to check your account eligibility & see how to activate this service: 

 Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Latvia, Lithuania, Malaysia, Malta, Norway, Netherlands, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, USA and UK.

*Please note that the exact requirements for claiming your return shipping may vary slightly from country to country so do make sure to check before purchase. Rose Metallics will not be able to accept any reimbursement claims that are denied by PayPal.

More questions?

If you have any questions about free returns or anything else we’d love to hear from you!

Drop us a line with our contact form here.