FREE UK standard delivery on orders over £50
FREE Europe standard delivery on orders over £90
We aim to dispatch all orders placed by 2pm Mon-Thurs, the following working day. Orders Placed after 2pm Mon-Thurs are not guaranteed for next day dispatch but may still receive this. Otherwise they will be sent out the following working day. Orders placed after 2pm on Thurs may not be dispatched until the following Monday, though we will endeavour to still ship on Friday.
Standard Delivery (2-3 days): £3.95
Express Delivery (next day): £7.95
For more information about Delivery, please click here.
Rest of Europe
We follow the same dispatch timing as for UK orders and offer standard air shipping with Royal Mail or Parcelforce (3-5 days). You will receive free standard shipping on orders over £90. Select this option at checkout.
The weight of the cutlery dictates other shipping prices which start from £9.95 for 4-8 piece sets.
We hope you love your cutlery! But we also understand the importance of being able to return items if necesary when shopping online.
To make a return, simply e-mail us at firstname.lastname@example.org within 14 days of receiving your order. You will have 28 days in total from the day you receive your order to return the unwanted items to us. Items must be returned to us in their original packaging, must not have been used and be in re-saleable condition.
Free returns with PayPal
Purchase using PayPal and receive free returns! Learn more about this free service by clicking the banner below. It’s simple to activate and use and is available in 46 countries.
How to receive free return shipping:
1. Activate the return service in your PayPal account
2. Purchase your items from Rose Metallics using PayPal as the payment method
3. If you decide to return your purchase, contact us as described above and send your items back via Royal Mail or courier
4. Upload your return delivery receipt to Paypal and they will reimburse the return cost (up to £15 per UK delivery & €30 for Europe).
If you are not purchasing via PayPal and using the free returns service, the cost of return will be borne by you. We recommend using a trackable method of delivery.
More details on the returns procedure can be found on your order slip or by following this link.
Please note: discount codes do not apply to gift cards. Gift cards are non-refundable and cannot be exchanged for cash. If you have any questions, please e-mail us: email@example.com.