Rose Metallics Covid-19 Statement
When I launched Rose Metallics 2 years ago, I could never have imagined the ongoing crisis that we find ourselves facing today. As I’m sure very few could.
Although words cannot change anything, I would like to wish you all the very best during this strange, difficult and unprecedented time.
After a short hiatus, we are open for business for anyone wishing to purchase our cutlery. As a small independent business owner, I enormously appreciate your support as I work hard to keep the business afloat.
Please do read the following to make sure you are comfortable with our procedures.
Our cutlery has always been individually inspected, hand wrapped & then gift-boxed to ensure the quality of each piece that is sent out.
Our packaging procedure remains the same as before, as hygiene & cleanliness have always been of great importance.
Our cutlery is stored in clean, covered containers in individual cases. We have not taken any recent deliveries and there is zero chance of any virus being present on any cutlery pieces or packaging.
We use single-use gloves to select and wrap each order. There is no direct skin contact with the cutlery pieces at any time, though we of course also follow the regular handwashing guidelines.
We highly recommend washing the cutlery before first use - we are certain this is already a given!
We normally dispatch all orders for the UK & abroad within 1 working day. Delivery will usually take 1-7 days (depending on your country location and your selected shipping option).
While we will do our best to stick to these timings, please be aware that there may be a slight delay in dispatch and/or delivery times from the Royal Mail/courier. We will keep you personally updated wherever possible.
All our parcels require a signature. Carriers are now using contact-free deliveries so your delivery person will sign on your behalf. Do ask for it if it’s not automatically offered.
If you have any additional concerns in receiving a delivery, we recommend you store the parcel out of the way for 3 days before opening it. Surface delivery from parcels of the virus has already been confirmed as extremely unlikely and this will reduce to zero if left for a few days after last contact with an outsider.
I thank you for your understanding and again for your continued support. I remain positive in looking forwards to a brighter future ahead.
If you have any questions, concerns or feedback, please don’t hesitate to email us: firstname.lastname@example.org.
Keep your distance, stay safe and I hope you enjoy your new cutlery!
Sian (owner/founder Rose Metallics)